UNIT3D-Community-Edition/app/Models/Ticket.php

<?php
/**
 * NOTICE OF LICENSE.
 *
 * UNIT3D Community Edition is open-sourced software licensed under the GNU Affero General Public License v3.0
 * The details is bundled with this project in the file LICENSE.txt.
 *
 * @project    UNIT3D Community Edition
 *
 * @author     HDVinnie <hdinnovations@protonmail.com>
 * @license    https://www.gnu.org/licenses/agpl-3.0.en.html/ GNU Affero General Public License v3.0
 */

namespace App\Models;

use App\Traits\Auditable;
use Illuminate\Database\Eloquent\Builder;
use Illuminate\Database\Eloquent\Factories\HasFactory;
use Illuminate\Database\Eloquent\Model;

/**
 * App\Models\Ticket.
 *
 * @property int                             $id
 * @property int                             $user_id
 * @property int                             $category_id
 * @property int                             $priority_id
 * @property int|null                        $staff_id
 * @property int|null                        $user_read
 * @property int|null                        $staff_read
 * @property string                          $subject
 * @property string                          $body
 * @property \Illuminate\Support\Carbon|null $closed_at
 * @property \Illuminate\Support\Carbon|null $reminded_at
 * @property \Illuminate\Support\Carbon|null $created_at
 * @property \Illuminate\Support\Carbon|null $updated_at
 * @property string|null                     $deleted_at
 */
class Ticket extends Model
{
    use Auditable;
    use HasFactory;

    protected $guarded = [];

    /**
     * Get the attributes that should be cast.
     *
     * @return array<string, string>
     */
    protected function casts(): array
    {
        return [
            'closed_at'   => 'datetime',
            'reminded_at' => 'datetime',
        ];
    }

    /**
     * @param  Builder<Ticket> $query
     * @return Builder<Ticket>
     */
    public function scopeStatus(Builder $query, string $status): Builder
    {
        if ($status === 'closed') {
            return $query->whereNotNull('closed_at');
        }

        if ($status === 'open') {
            return $query->whereNull('closed_at');
        }

        return $query;
    }

    /**
     * @param  Builder<Ticket> $query
     * @return Builder<Ticket>
     */
    public function scopeStale(Builder $query): Builder
    {
        return $query->with(['comments' => function ($query): void {
            $query->latest('id');
        }, 'comments.user'])
            ->has('comments')
            ->where('reminded_at', '<', strtotime('+ 3 days'))
            ->orWhereNull('reminded_at');
    }

    public static function checkForStaleTickets(): void
    {
        $open_tickets = self::status('open')
            ->whereNotNull('staff_id')
            ->get();

        foreach ($open_tickets as $open_ticket) {
            Comment::checkForStale($open_ticket);
        }
    }

    /**
     * Belongs To A User (Created).
     *
     * @return \Illuminate\Database\Eloquent\Relations\BelongsTo<User, self>
     */
    public function user(): \Illuminate\Database\Eloquent\Relations\BelongsTo
    {
        return $this->belongsTo(User::class)->withDefault([
            'username' => 'System',
            'id'       => '1',
        ]);
    }

    /**
     * Belongs To A Staff User (Assigned).
     *
     * @return \Illuminate\Database\Eloquent\Relations\BelongsTo<User, self>
     */
    public function staff(): \Illuminate\Database\Eloquent\Relations\BelongsTo
    {
        return $this->belongsTo(User::class, 'staff_id');
    }

    /**
     * Belongs To A Ticket Priority.
     *
     * @return \Illuminate\Database\Eloquent\Relations\BelongsTo<TicketPriority, self>
     */
    public function priority(): \Illuminate\Database\Eloquent\Relations\BelongsTo
    {
        return $this->belongsTo(TicketPriority::class);
    }

    /**
     * Belongs To A Ticket Category.
     *
     * @return \Illuminate\Database\Eloquent\Relations\BelongsTo<TicketCategory, self>
     */
    public function category(): \Illuminate\Database\Eloquent\Relations\BelongsTo
    {
        return $this->belongsTo(TicketCategory::class);
    }

    /**
     * Has Many Ticket Attachments.
     *
     * @return \Illuminate\Database\Eloquent\Relations\HasMany<TicketAttachment>
     */
    public function attachments(): \Illuminate\Database\Eloquent\Relations\HasMany
    {
        return $this->hasMany(TicketAttachment::class);
    }

    /**
     * @return \Illuminate\Database\Eloquent\Relations\MorphMany<Comment>
     */
    public function comments(): \Illuminate\Database\Eloquent\Relations\MorphMany
    {
        return $this->morphMany(Comment::class, 'commentable');
    }

    /**
     * Has Many Ticket Notes.
     *
     * @return \Illuminate\Database\Eloquent\Relations\HasMany<TicketNote>
     */
    public function notes(): \Illuminate\Database\Eloquent\Relations\HasMany
    {
        return $this->hasMany(TicketNote::class);
    }
}