---
title: "Rating"
description: "Rating questions allow respondents to rate questions on a scale"
icon: "star"
---

Rating questions allow respondents to rate questions on a scale. Displays a title and a rating scale consisting of a number of images and labels for the lower and upper ends of the scale.

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  title="Survey Embed"
  src="https://app.formbricks.com/s/cx7u4n6hwvc3nztuk4vdezl9"
  style={{
    position: "relative",
    height: "600px",
    maxHeight: "100vh",
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    border: 0,
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  }}
/>

## Elements

![Overview of Rating question type](/images/xm-and-surveys/core-features/question-type/rating.webp)

### Title

Add a clear title to inform the respondent what information you are asking for.

### Description

Provide an optional description with further instructions.

### Scale

Select the icon to be used for the rating scale. The options include: stars, numbers or smileys. The default is stars.

### Range

Select the range of the rating scale. the options include: 3, 4, 5, 6, 7 or 10. The default is 5.

### Labels

Add labels for the lower and upper bounds of the rating scale. The default is "Not good" and "Very good".

## CSAT Summary

After collecting responses, rating questions display a CSAT (Customer Satisfaction) score with a visual traffic light indicator to help you quickly assess satisfaction levels:

- 🟢 **Green** (> 80%): High satisfaction - your users are very satisfied
- 🟠 **Orange** (55-80%): Moderate satisfaction - there's room for improvement
- 🔴 **Red** (< 55%): Low satisfaction - immediate attention needed

<Note>The traffic light indicator appears automatically in the survey summary view, giving you instant feedback on user satisfaction without needing to dig into the data.</Note>

### How CSAT is Calculated

The CSAT percentage represents the proportion of respondents who gave a "satisfied" rating. What counts as "satisfied" depends on your selected range:

| Range | Satisfied Ratings | Examples |
|-------|------------------|----------|
| 3 | Highest rating only | ⭐⭐⭐ |
| 4 | Top 2 ratings | ⭐⭐⭐ or ⭐⭐⭐⭐ |
| 5 | Top 2 ratings | ⭐⭐⭐⭐ or ⭐⭐⭐⭐⭐ |
| 6 | Top 2 ratings | 5 or 6 |
| 7 | Top 2 ratings | 6 or 7 |
| 10 | Top 3 ratings | 8, 9, or 10 |

<Note>
**Pro Tip:** For most use cases, a 5-point scale with star or smiley icons provides the best balance between granularity and user experience. Users find it easy to understand and quick to complete.
</Note>
