diff --git a/apps/web/modules/ee/contacts/components/contact-data-view.tsx b/apps/web/modules/ee/contacts/components/contact-data-view.tsx
index 3863f1c1eb..b0b00ce149 100644
--- a/apps/web/modules/ee/contacts/components/contact-data-view.tsx
+++ b/apps/web/modules/ee/contacts/components/contact-data-view.tsx
@@ -24,7 +24,7 @@ interface ContactDataViewProps {
   itemsPerPage: number;
   isReadOnly: boolean;
   hasMore: boolean;
-  refreshContacts: () => void;
+  refreshContacts: () => Promise<void>;
 }
 
 export const ContactDataView = ({
diff --git a/apps/web/modules/ee/contacts/components/contacts-table.tsx b/apps/web/modules/ee/contacts/components/contacts-table.tsx
index d526cb15c3..60389077b8 100644
--- a/apps/web/modules/ee/contacts/components/contacts-table.tsx
+++ b/apps/web/modules/ee/contacts/components/contacts-table.tsx
@@ -42,7 +42,7 @@ interface ContactsTableProps {
   searchValue: string;
   setSearchValue: (value: string) => void;
   isReadOnly: boolean;
-  refreshContacts: () => void;
+  refreshContacts: () => Promise<void>;
 }
 
 export const ContactsTable = ({
diff --git a/apps/web/modules/ee/contacts/components/upload-contacts-button.tsx b/apps/web/modules/ee/contacts/components/upload-contacts-button.tsx
index 506e07ee3b..f0db56557e 100644
--- a/apps/web/modules/ee/contacts/components/upload-contacts-button.tsx
+++ b/apps/web/modules/ee/contacts/components/upload-contacts-button.tsx
@@ -210,6 +210,29 @@ export const UploadContactsCSVButton = ({
     }
   }, [error]);
 
+  // Function to download an example CSV
+  const handleDownloadExampleCSV = () => {
+    const exampleData = [
+      { email: "user1@example.com", userId: "1001", firstName: "John", lastName: "Doe" },
+      { email: "user2@example.com", userId: "1002", firstName: "Jane", lastName: "Smith" },
+      { email: "user3@example.com", userId: "1003", firstName: "Mark", lastName: "Jones" },
+      { email: "user4@example.com", userId: "1004", firstName: "Emily", lastName: "Brown" },
+      { email: "user5@example.com", userId: "1005", firstName: "David", lastName: "Wilson" },
+    ];
+
+    const headers = Object.keys(exampleData[0]);
+    const csvRows = [headers.join(","), ...exampleData.map((row) => headers.map((h) => row[h]).join(","))];
+    const csvContent = "data:text/csv;charset=utf-8," + csvRows.join("\n");
+    const encodedUri = encodeURI(csvContent);
+
+    const link = document.createElement("a");
+    link.setAttribute("href", encodedUri);
+    link.setAttribute("download", "example.csv");
+    document.body.appendChild(link); // Required for Firefox
+    link.click();
+    document.body.removeChild(link);
+  };
+
   return (
     <>
       <Button size="sm" onClick={() => setOpen(true)}>
@@ -222,7 +245,7 @@ export const UploadContactsCSVButton = ({
         noPadding
         closeOnOutsideClick={false}
         className="overflow-auto"
-        size="xxl"
+        size="xl"
         hideCloseButton>
         <div className="sticky top-0 flex h-full flex-col rounded-lg">
           <button
@@ -262,40 +285,53 @@ export const UploadContactsCSVButton = ({
         ) : null}
 
         <div className="flex flex-col gap-8 px-6 py-4">
-          <div className="no-scrollbar max-h-[400px] overflow-auto rounded-md border-2 border-dashed border-slate-300 bg-slate-50 p-4">
-            {!csvResponse.length ? (
-              <label
-                htmlFor="file"
-                className={cn(
-                  "relative flex cursor-pointer flex-col items-center justify-center rounded-lg hover:bg-slate-100 dark:border-slate-600 dark:bg-slate-700 dark:hover:border-slate-500 dark:hover:bg-slate-800"
-                )}
-                // onDragOver={(e) => handleDragOver(e)}
-                // onDrop={(e) => handleDrop(e)}>
-              >
-                <div className="flex flex-col items-center justify-center pb-6 pt-5">
-                  <ArrowUpFromLineIcon className="h-6 text-slate-500" />
-                  <p className={cn("mt-2 text-center text-sm text-slate-500")}>
-                    <span className="font-semibold">{t("common.upload_input_description")}</span>
-                  </p>
-                  <input
-                    type="file"
-                    id={"file"}
-                    name={"file"}
-                    accept=".csv"
-                    className="hidden"
-                    onChange={handleFileUpload}
-                  />
+          <div className="flex flex-col gap-2">
+            <div className="no-scrollbar max-h-[400px] overflow-auto rounded-md border-2 border-dashed border-slate-300 bg-slate-50 p-4">
+              {!csvResponse.length ? (
+                <div>
+                  <label
+                    htmlFor="file"
+                    className={cn(
+                      "relative flex cursor-pointer flex-col items-center justify-center rounded-lg hover:bg-slate-100 dark:border-slate-600 dark:bg-slate-700 dark:hover:border-slate-500 dark:hover:bg-slate-800"
+                    )}
+                    // onDragOver={(e) => handleDragOver(e)}
+                    // onDrop={(e) => handleDrop(e)}>
+                  >
+                    <div className="flex flex-col items-center justify-center pb-6 pt-5">
+                      <ArrowUpFromLineIcon className="h-6 text-slate-500" />
+                      <p className={cn("mt-2 text-center text-sm text-slate-500")}>
+                        <span className="font-semibold">{t("common.upload_input_description")}</span>
+                      </p>
+                      <input
+                        type="file"
+                        id={"file"}
+                        name={"file"}
+                        accept=".csv"
+                        className="hidden"
+                        onChange={handleFileUpload}
+                      />
+                    </div>
+                  </label>
                 </div>
-              </label>
-            ) : (
-              <div className="flex flex-col items-center gap-8">
-                <h3 className="font-medium text-slate-500">
-                  {t("environments.contacts.upload_contacts_modal_preview")}
-                </h3>
-                <div className="h-[300px] w-full overflow-auto rounded-md border border-slate-300">
-                  <CsvTable data={[...csvResponse.slice(0, 11)]} />
+              ) : (
+                <div className="flex flex-col items-center gap-8">
+                  <h3 className="font-medium text-slate-500">
+                    {t("environments.contacts.upload_contacts_modal_preview")}
+                  </h3>
+                  <div className="h-[300px] w-full overflow-auto rounded-md border border-slate-300">
+                    <CsvTable data={[...csvResponse.slice(0, 11)]} />
+                  </div>
                 </div>
-              </div>
+              )}
+            </div>
+            {!csvResponse.length && (
+              <p>
+                <a
+                  onClick={handleDownloadExampleCSV}
+                  className="cursor-pointer text-right text-sm text-slate-500">
+                  {t("environments.contacts.upload_contacts_modal_download_example_csv")}{" "}
+                </a>
+              </p>
             )}
           </div>
 
diff --git a/apps/web/modules/ui/components/data-table/components/data-table-toolbar.tsx b/apps/web/modules/ui/components/data-table/components/data-table-toolbar.tsx
index cbb24fdd6c..8a8a1602a7 100644
--- a/apps/web/modules/ui/components/data-table/components/data-table-toolbar.tsx
+++ b/apps/web/modules/ui/components/data-table/components/data-table-toolbar.tsx
@@ -2,6 +2,7 @@ import { TooltipRenderer } from "@/modules/ui/components/tooltip";
 import { Table } from "@tanstack/react-table";
 import { MoveVerticalIcon, RefreshCcwIcon, SettingsIcon } from "lucide-react";
 import { useTranslations } from "next-intl";
+import toast from "react-hot-toast";
 import { cn } from "@formbricks/lib/cn";
 import { SelectedRowSettings } from "./selected-row-settings";
 
@@ -13,7 +14,7 @@ interface DataTableToolbarProps<T> {
   deleteRows: (rowIds: string[]) => void;
   type: "response" | "contact";
   deleteAction: (id: string) => Promise<void>;
-  refreshContacts?: () => void;
+  refreshContacts?: () => Promise<void>;
 }
 
 export const DataTableToolbar = <T,>({
@@ -41,9 +42,19 @@ export const DataTableToolbar = <T,>({
             tooltipContent={t("environments.contacts.contacts_table_refresh")}
             shouldRender={true}>
             <div
-              onClick={() => refreshContacts?.()}
+              onClick={async () => {
+                if (refreshContacts) {
+                  try {
+                    await refreshContacts();
+                    toast.success(t("environments.contacts.contacts_table_refresh_success"));
+                  } catch (err) {
+                    console.error(err);
+                    toast.error(t("environments.contacts.contacts_table_refresh_error"));
+                  }
+                }
+              }}
               className="cursor-pointer rounded-md border bg-white hover:border-slate-400">
-              <RefreshCcwIcon strokeWidth={1.5} className="m-1 h-6 w-6 p-0.5" />
+              <RefreshCcwIcon strokeWidth={1.5} className={cn("m-1 h-6 w-6 p-0.5")} />
             </div>
           </TooltipRenderer>
         ) : null}
diff --git a/apps/web/modules/ui/components/modal/index.tsx b/apps/web/modules/ui/components/modal/index.tsx
index 4c44448dfa..6e8d3be40c 100644
--- a/apps/web/modules/ui/components/modal/index.tsx
+++ b/apps/web/modules/ui/components/modal/index.tsx
@@ -30,7 +30,7 @@ interface DialogContentProps
 const sizeClassName = {
   md: "sm:max-w-xl",
   lg: "sm:max-w-[820px]",
-  xl: "sm:max-w-[960px]",
+  xl: "sm:max-w-[960px] sm:max-h-[640px]",
   xxl: "sm:max-w-[1240px] sm:max-h-[760px]",
 };
 
diff --git a/apps/web/modules/ui/components/styling-tabs/index.tsx b/apps/web/modules/ui/components/styling-tabs/index.tsx
index 89144dd055..eb1eedfaac 100644
--- a/apps/web/modules/ui/components/styling-tabs/index.tsx
+++ b/apps/web/modules/ui/components/styling-tabs/index.tsx
@@ -69,7 +69,7 @@ export const StylingTabs = <T extends string | number>({
               className="sr-only"
             />
             <span className="text-slate-900">{option.label}</span>
-            <div>{option.icon}</div>
+            {option.icon && <div>{option.icon}</div>}
           </label>
         ))}
       </div>
diff --git a/packages/lib/messages/de-DE.json b/packages/lib/messages/de-DE.json
index 52af76a98e..ee1157d320 100644
--- a/packages/lib/messages/de-DE.json
+++ b/packages/lib/messages/de-DE.json
@@ -580,6 +580,8 @@
       "contact_deleted_successfully": "Kontakt erfolgreich gelöscht",
       "contact_not_found": "Kein solcher Kontakt gefunden",
       "contacts_table_refresh": "Kontakte aktualisieren",
+      "contacts_table_refresh_error": "Beim Aktualisieren der Kontakte ist ein Fehler aufgetreten. Bitte versuchen Sie es erneut.",
+      "contacts_table_refresh_success": "Kontakte erfolgreich aktualisiert",
       "error_fetching_next_page_of_people_data": "Fehler beim Abrufen der nächsten Seite mit Kontaktdaten",
       "error_fetching_people_data": "Fehler beim Abrufen der Kontaktdaten",
       "fetching_user": "Benutzer wird geladen",
@@ -601,6 +603,7 @@
       "upload_contacts_modal_attributes_should_be_mapped_to": "sollte zugeordnet werden zu",
       "upload_contacts_modal_attributes_title": "Attribute",
       "upload_contacts_modal_description": "Lade eine CSV hoch, um Kontakte mit Attributen schnell zu importieren",
+      "upload_contacts_modal_download_example_csv": "Beispiel-CSV herunterladen",
       "upload_contacts_modal_duplicates_description": "Wie sollen wir vorgehen, wenn ein Kontakt bereits existiert?",
       "upload_contacts_modal_duplicates_overwrite_description": "Überschreibt die bestehenden Kontakte",
       "upload_contacts_modal_duplicates_overwrite_title": "Überschreiben",
diff --git a/packages/lib/messages/en-US.json b/packages/lib/messages/en-US.json
index 1069306d79..b4c275d856 100644
--- a/packages/lib/messages/en-US.json
+++ b/packages/lib/messages/en-US.json
@@ -580,6 +580,8 @@
       "contact_deleted_successfully": "Contact deleted successfully",
       "contact_not_found": "No such contact found",
       "contacts_table_refresh": "Refresh contacts",
+      "contacts_table_refresh_error": "Something went wrong while refreshing contacts, please try again",
+      "contacts_table_refresh_success": "Contacts refreshed successfully",
       "error_fetching_next_page_of_people_data": "Error fetching next page of contacts data",
       "error_fetching_people_data": "Error fetching contacts data",
       "fetching_user": "Fetching user",
@@ -601,6 +603,7 @@
       "upload_contacts_modal_attributes_should_be_mapped_to": "should be mapped to",
       "upload_contacts_modal_attributes_title": "Attributes",
       "upload_contacts_modal_description": "Upload a CSV to quickly import contacts with attributes",
+      "upload_contacts_modal_download_example_csv": "Download example CSV",
       "upload_contacts_modal_duplicates_description": "How should we handle if a contact already exists in your contacts?",
       "upload_contacts_modal_duplicates_overwrite_description": "Overwrites the existing contacts",
       "upload_contacts_modal_duplicates_overwrite_title": "Overwrite",
diff --git a/packages/lib/messages/fr-FR.json b/packages/lib/messages/fr-FR.json
index ed6c260897..f7e5e672c2 100644
--- a/packages/lib/messages/fr-FR.json
+++ b/packages/lib/messages/fr-FR.json
@@ -580,6 +580,8 @@
       "contact_deleted_successfully": "Contact supprimé avec succès",
       "contact_not_found": "Aucun contact trouvé",
       "contacts_table_refresh": "Rafraîchir les contacts",
+      "contacts_table_refresh_error": "Une erreur s'est produite lors de la mise à jour des contacts. Veuillez réessayer.",
+      "contacts_table_refresh_success": "Contacts rafraîchis avec succès",
       "error_fetching_next_page_of_people_data": "Erreur lors de la récupération de la page suivante des données de contacts",
       "error_fetching_people_data": "Erreur lors de la récupération des données de contacts",
       "fetching_user": "Récupération de l'utilisateur",
@@ -601,6 +603,7 @@
       "upload_contacts_modal_attributes_should_be_mapped_to": "devrait être mappé à",
       "upload_contacts_modal_attributes_title": "Attributs",
       "upload_contacts_modal_description": "Téléchargez un CSV pour importer rapidement des contacts avec des attributs.",
+      "upload_contacts_modal_download_example_csv": "Télécharger un exemple de CSV",
       "upload_contacts_modal_duplicates_description": "Comment devrions-nous procéder si un contact existe déjà dans vos contacts ?",
       "upload_contacts_modal_duplicates_overwrite_description": "Écrase les contacts existants",
       "upload_contacts_modal_duplicates_overwrite_title": "Sélectionner",
diff --git a/packages/lib/messages/pt-BR.json b/packages/lib/messages/pt-BR.json
index 6c2f53498b..8eb267609a 100644
--- a/packages/lib/messages/pt-BR.json
+++ b/packages/lib/messages/pt-BR.json
@@ -580,6 +580,8 @@
       "contact_deleted_successfully": "Contato excluído com sucesso",
       "contact_not_found": "Nenhum contato encontrado",
       "contacts_table_refresh": "Atualizar contatos",
+      "contacts_table_refresh_error": "Ocorreu um erro ao atualizar os contatos. Por favor, tente novamente.",
+      "contacts_table_refresh_success": "Contatos atualizados com sucesso",
       "error_fetching_next_page_of_people_data": "Erro ao buscar a próxima página de dados de contatos",
       "error_fetching_people_data": "Erro ao buscar os dados de contatos",
       "fetching_user": "Carregando usuário",
@@ -601,6 +603,7 @@
       "upload_contacts_modal_attributes_should_be_mapped_to": "deve ser mapeado para",
       "upload_contacts_modal_attributes_title": "Atributos",
       "upload_contacts_modal_description": "Faça upload de um CSV para importar contatos com atributos rapidamente",
+      "upload_contacts_modal_download_example_csv": "Baixar exemplo de CSV",
       "upload_contacts_modal_duplicates_description": "O que devemos fazer se um contato já existir nos seus contatos?",
       "upload_contacts_modal_duplicates_overwrite_description": "Sobrescreve os contatos existentes",
       "upload_contacts_modal_duplicates_overwrite_title": "Sobrescrever",