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https://github.com/formbricks/formbricks.git
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Harsh Bhat
0f38627627
Co-authored-by: Claude Opus 4.7 (1M context) <noreply@anthropic.com> Co-authored-by: Johannes <johannes@formbricks.com>
39 lines
2.0 KiB
Plaintext
39 lines
2.0 KiB
Plaintext
---
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title: "Unify Feedback"
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description: "Bring feedback from every source into one place and turn it into insights."
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icon: "layer-group"
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---
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Unify Feedback is the part of Formbricks that consolidates feedback from across your stack into a single, queryable store. Survey responses, CSV imports, API ingestions, and tool-generated records all land in the same model so you can analyze them together.
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## Why Unify Feedback
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Most companies collect feedback in many places: surveys, support tickets, app store reviews, NPS tools, sales calls. Each lives in its own silo with its own schema. Unify Feedback normalizes all of these into **Feedback Records** grouped under **Feedback Directories**, so they can be filtered, visualized, and acted on as one dataset.
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## How it works
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1. **Create a Feedback Directory.** A directory is a tenant-scoped bucket for related feedback (for example, "Product Feedback" or "Support 2026").
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2. **Connect Sources.** Pull data from Formbricks surveys, upload CSVs, or push records via the API.
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3. **Explore Records.** Browse, filter, edit, and tag individual Feedback Records.
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4. **Discover Topics.** Use vector based Topics & Subtopics (Preview) to cluster open-text feedback.
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5. **Visualize.** Build Charts and group them on Dashboards to share insights with your team.
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<CardGroup cols={2}>
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<Card title="Feedback Directories" icon="folder-tree" href="/unify-feedback/feedback-directories">
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Org-level buckets that group your feedback.
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</Card>
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<Card title="Feedback Records" icon="list-check" href="/unify-feedback/feedback-records">
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The normalized unit of feedback inside a directory.
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</Card>
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<Card title="Feedback Sources" icon="plug" href="/unify-feedback/feedback-sources">
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Connectors that bring data into a directory.
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</Card>
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<Card title="Dashboards & Charts" icon="chart-line" href="/unify-feedback/dashboards-charts">
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Visualize and share feedback insights.
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</Card>
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</CardGroup>
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<Note>
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Unify Feedback is an enterprise feature. Enable it on Formbricks Cloud with a paid plan, or self-host with a license.
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</Note>
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