puter/doc/self-hosters/support.md

Puter Support Levels for Repository Updates

This document describes issues requiring repository changes; which issues will be fixed by Puter's core team, and which ones will be fixed if the community makes a contribution.

This document is not "law". It is provided only as a helpful guide on what to expect.

Level Glossary

Name	Description
Core	Core developers will fix this
Community	We will accept contributions to fix this
Mixed	Core developers will fix this if it's currently a priority

Issues and their Levels

Issue	Priority
Security vulnerability	Core
Breaking change to SDK or API	Core
Bug in service in CoreModule	Core
Bug in a built-in app	Core
Login/init failure in Docker on release branch	Core
Login/init failure in Linux or OSX	Core
Login/init failure in Docker on main branch	Mixed
Login/init failure with specific configuration	Mixed
Login/init failure in Windows	Community

Puter Support for a Particular Deployment

If you experience issues on a self-hosted deployment we're here to help. Some issues are related to configuration or environment, so we may only be able to help in a limited capacity. Issues related to data loss, data corruption, or security will have higher priority over other issues with particular deployments.