mirror of
https://github.com/formbricks/formbricks.git
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Merge branch 'main' of https://github.com/formbricks/formbricks into 363-ai-fix-current-feature
This commit is contained in:
Piyush Gupta
@@ -16,6 +16,7 @@ Your turn 👇
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////////////////////////////
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» 01-October-2024 by X
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» 02-October-2024 by [@Jemeni11\_](https://x.com/Jemeni11_)
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» 03-October-2024 by [@adityadeshlahre](https://x.com/adityadeshlahre/)
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---
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@@ -2691,7 +2691,18 @@ const NPS = (): TTemplate => {
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};
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const customerSatisfactionScore = (): TTemplate => {
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const reusableQuestionIds = [createId(), createId(), createId()];
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const reusableQuestionIds = [
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createId(),
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createId(),
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createId(),
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createId(),
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createId(),
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createId(),
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createId(),
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createId(),
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createId(),
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createId(),
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];
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return {
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name: "Customer Satisfaction Score (CSAT)",
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role: "customerSuccess",
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@@ -2705,39 +2716,12 @@ const customerSatisfactionScore = (): TTemplate => {
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{
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id: reusableQuestionIds[0],
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type: TSurveyQuestionTypeEnum.Rating,
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logic: [
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{
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id: createId(),
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conditions: {
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id: createId(),
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connector: "and",
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conditions: [
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{
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id: createId(),
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leftOperand: {
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value: reusableQuestionIds[0],
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type: "question",
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},
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operator: "isLessThanOrEqual",
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rightOperand: {
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type: "static",
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value: 3,
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},
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},
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],
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},
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actions: [
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{
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id: createId(),
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objective: "jumpToQuestion",
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target: reusableQuestionIds[2],
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},
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],
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},
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],
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range: 5,
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scale: "smiley",
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headline: { default: "How satisfied are you with your {{productName}} experience?" },
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range: 10,
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scale: "number",
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headline: {
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default:
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"How likely is it that you would recommend this {{productName}} to a friend or colleague?",
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},
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required: true,
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lowerLabel: { default: "Not satisfied" },
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upperLabel: { default: "Very satisfied" },
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@@ -2745,42 +2729,129 @@ const customerSatisfactionScore = (): TTemplate => {
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},
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{
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id: reusableQuestionIds[1],
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type: TSurveyQuestionTypeEnum.OpenText,
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logic: [
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{
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id: createId(),
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conditions: {
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id: createId(),
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connector: "and",
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conditions: [
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{
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id: createId(),
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leftOperand: {
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value: reusableQuestionIds[1],
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type: "question",
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},
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operator: "isSubmitted",
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},
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],
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},
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actions: [
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{
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id: createId(),
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objective: "jumpToQuestion",
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target: surveyDefault.endings[0].id,
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},
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],
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},
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type: TSurveyQuestionTypeEnum.MultipleChoiceSingle,
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headline: { default: "Overall, how satisfied or dissatisfied are you with our {{productName}}" },
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subheader: { default: "Please select one:" },
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required: true,
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choices: [
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{ id: createId(), label: { default: "Very satisfied" } },
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{ id: createId(), label: { default: "Somewhat satisfied" } },
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{ id: createId(), label: { default: "Neither satisfied nor dissatisfied" } },
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{ id: createId(), label: { default: "Somewhat dissatisfied" } },
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{ id: createId(), label: { default: "Very dissatisfied" } },
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],
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headline: { default: "Lovely! Is there anything we can do to improve your experience?" },
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required: false,
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placeholder: { default: "Type your answer here..." },
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inputType: "text",
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},
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{
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id: reusableQuestionIds[2],
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type: TSurveyQuestionTypeEnum.MultipleChoiceMulti,
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headline: {
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default: "Which of the following words would you use to describe our {{productName}}?",
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},
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subheader: { default: "Select all that apply:" },
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required: true,
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choices: [
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{ id: createId(), label: { default: "Reliable" } },
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{ id: createId(), label: { default: "High quality" } },
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{ id: createId(), label: { default: "Overpriced" } },
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{ id: createId(), label: { default: "Impractical" } },
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{ id: createId(), label: { default: "Useful" } },
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{ id: createId(), label: { default: "Ineffective" } },
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{ id: createId(), label: { default: "Unique" } },
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{ id: createId(), label: { default: "Poor quality" } },
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{ id: createId(), label: { default: "Good value for money" } },
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{ id: createId(), label: { default: "Unreliable" } },
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],
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},
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{
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id: reusableQuestionIds[3],
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type: TSurveyQuestionTypeEnum.MultipleChoiceSingle,
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headline: { default: "How well do our {{productName}} meet your needs?" },
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subheader: { default: "Select one option:" },
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required: true,
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choices: [
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{ id: createId(), label: { default: "Extremely well" } },
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{ id: createId(), label: { default: "Very well" } },
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{ id: createId(), label: { default: "Somewhat well" } },
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{ id: createId(), label: { default: "Not so well" } },
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{ id: createId(), label: { default: "Not at all well" } },
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],
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},
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{
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id: reusableQuestionIds[4],
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type: TSurveyQuestionTypeEnum.MultipleChoiceSingle,
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headline: { default: "How would you rate the quality of the {{productName}}?" },
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subheader: { default: "Select one option:" },
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required: true,
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choices: [
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{ id: createId(), label: { default: "Very high quality" } },
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{ id: createId(), label: { default: "High quality" } },
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{ id: createId(), label: { default: "Low quality" } },
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{ id: createId(), label: { default: "Very low quality" } },
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{ id: createId(), label: { default: "Neither high nor low" } },
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],
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},
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{
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id: reusableQuestionIds[5],
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type: TSurveyQuestionTypeEnum.MultipleChoiceSingle,
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headline: { default: "How would you rate the value for money of the {{productName}}?" },
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subheader: { default: "Please select one:" },
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required: true,
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choices: [
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{ id: createId(), label: { default: "Excellent" } },
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{ id: createId(), label: { default: "Above average" } },
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{ id: createId(), label: { default: "Average" } },
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{ id: createId(), label: { default: "Below average" } },
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{ id: createId(), label: { default: "Poor" } },
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],
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},
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{
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id: reusableQuestionIds[6],
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type: TSurveyQuestionTypeEnum.MultipleChoiceSingle,
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headline: { default: "How responsive have we been to your questions about our services?" },
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subheader: { default: "Select one option:" },
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required: true,
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choices: [
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{ id: createId(), label: { default: "Extremely responsive" } },
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{ id: createId(), label: { default: "Very responsive" } },
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{ id: createId(), label: { default: "Somewhat responsive" } },
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{ id: createId(), label: { default: "Not so responsive" } },
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{ id: createId(), label: { default: "Not at all responsive" } },
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{ id: createId(), label: { default: "Not applicable" } },
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],
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},
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{
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id: reusableQuestionIds[7],
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type: TSurveyQuestionTypeEnum.MultipleChoiceSingle,
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headline: { default: "How long have you been a customer of {{productName}}?" },
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subheader: { default: "Select one option:" },
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required: true,
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choices: [
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{ id: createId(), label: { default: "This is my first purchase" } },
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{ id: createId(), label: { default: "Less than six months" } },
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{ id: createId(), label: { default: "Six months to a year" } },
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{ id: createId(), label: { default: "1 - 2 years" } },
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{ id: createId(), label: { default: "3 or more years" } },
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{ id: createId(), label: { default: "I haven't made a purchase yet" } },
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],
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},
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{
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id: reusableQuestionIds[8],
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type: TSurveyQuestionTypeEnum.MultipleChoiceSingle,
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headline: { default: "How likely are you to purchase any of our {{productName}} again ?" },
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subheader: { default: "Select one option:" },
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required: true,
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choices: [
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{ id: createId(), label: { default: "Extremely likely" } },
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{ id: createId(), label: { default: "Very likely" } },
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{ id: createId(), label: { default: "Somewhat likely" } },
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{ id: createId(), label: { default: "Not so likely" } },
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{ id: createId(), label: { default: "Not at all likely" } },
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],
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},
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{
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id: reusableQuestionIds[9],
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type: TSurveyQuestionTypeEnum.OpenText,
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headline: { default: "Ugh, sorry! Is there anything we can do to improve your experience?" },
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headline: { default: "Do you have any other comments, questions or concerns?" },
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required: false,
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placeholder: { default: "Type your answer here..." },
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inputType: "text",
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