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docs/remov
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@@ -16,8 +16,6 @@ The Churn Survey is among the most effective ways to identify weaknesses in your
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* Follow-up to prevent bad reviews
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* Coming soon: Make survey mandatory
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## Overview
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To run the Churn Survey in your app you want to proceed as follows:
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@@ -80,13 +78,6 @@ Whenever a user visits this page, matches the filter conditions above and the re
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Here is our complete [Actions manual](/xm-and-surveys/surveys/website-app-surveys/actions/) covering [No-Code](/xm-and-surveys/surveys/website-app-surveys/actions#setting-up-no-code-actions) and [Code](/xm-and-surveys/surveys/website-app-surveys/actions#setting-up-code-actions) Actions.
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<Note>
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Pre-churn flow coming soon We’re currently building full-screen survey
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pop-ups. You’ll be able to prevent users from closing the survey unless they
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respond to it. It’s certainly debatable if you want that but you could force
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them to click through the survey before letting them cancel 🤷
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</Note>
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### 5. Select Action in the “When to ask” card
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@@ -46,13 +46,7 @@ _Want to change the button color? Adjust it in the project settings!_
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Save, and move over to the **Audience** tab.
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### 3. Pre-segment your audience (coming soon)
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<Note>
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### Filter by Attribute Coming Soon
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We're working on pre-segmenting users by attributes. This manual will be updated in the coming days.
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</Note>
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### 3. Pre-segment your audience
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Pre-segmentation isn't needed for this survey since you likely want to target all users who cancel their trial. You can use a specific user action, like clicking **Cancel Trial**, to show the survey only to users trying your product.
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@@ -62,13 +56,13 @@ How you trigger your survey depends on your product. There are two options:
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- **Trigger by Page view:** If you have a page like `/trial-cancelled` for users who cancel their trial subscription, create a user action with the type "Page View." Select "Limit to specific pages" and apply URL filters with these settings:
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Whenever a user visits this page, the survey will be displayed ✅
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- **Trigger by Button Click:** In a different case, you have a “Cancel Trial" button in your app. You can setup a user Action with the `Inner Text`:
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Please have a look at our complete [Actions manual](/xm-and-surveys/surveys/website-app-surveys/actions) if you have questions.
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@@ -54,13 +54,7 @@ In the button settings you have to make sure it is set to “External URL”. In
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Save, and move over to the “Audience” tab.
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### 3. Pre-segment your audience (coming soon)
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<Note>
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## Filter by attribute coming soon. We're working on pre-segmenting users by
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attributes. We will update this manual in the next few days.
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</Note>
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### 3. Pre-segment your audience
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Once you clicked over to the “Audience” tab you can change the settings. In the **Who To Send** card, select “Filter audience by attribute”. This allows you to only show the prompt to a specific segment of your user base.
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